Here to help

Committed to providing the support you need

On these pages you’ll find information and help with things like how to set up internet or mobile banking, how to report a lost or stolen card or how to spot and report a scam.

At NBS we’re all about that personal touch. If you can’t find the answer to your question on these pages, please get in touch with one of our friendly team members who will be happy to help.

How to guides

Useful information to help make the most out of our services.

Frauds and scams

Learn about online safety and what do to if you think you’re the victim of a scam.

Financial hardship

Here for you when times are tough.

System updates

From time to time we schedule maintenance or planned outages.

Consumer protection

Learn about the laws that cover your loan.

Feedback and complaints

Putting things right. How to provide feedback or submit a complaint.

Unclaimed Money

Learn about unclaimed money, inactive accounts and what this means for you.