Direct Debiting is a safe, convenient way to pay regular bills. Care is needed, however, in correctly setting up and cancelling Direct Debit Authorities.
To set up a new Direct Debit arrangement with a particular provider, please ask them directly for their Direct Debit form. This can often be done on their website.
Once you've completed the form, return it to the provider for processing.
When you set up a Direct Debit, you agree to give the provider authority to take money directly from your bank account.
Any queries regarding your Direct Debit (payee, code, reference), or account that your Direct Debit is paid from, should be made directly to the provider receiving the payment.
You may cancel or suspend a Direct Debit at any time through NBS or the Direct Debit Initiator (Provider). NBS will cancel the Direct Debit immediately upon your request.
You are also responsible for advising the provider of the cancellation, and this must be done so they can update your account and details in their system. This is a precaution to prevent the provider unintentionally continuing to send NBS Direct Debit instructions.