Confirmation of payee

Use the account name exactly as it appears on your account (as registered with NBS when you opened the account).

If the name on your invoice, email or payment instructions are different from your account name, the person paying you may see a partial match or no match and this may delay the payment whilst they check.

If you have a joint account, you only need to include the name of one of the account holders for the account name.

Use the account name exactly as it appears on your account. If the name on your invoice, email or payment instructions is different from your account name, the person paying you may see a partial match or no match and this may delay payment while they check. 

Share your full account name and account number. If you have a joint account, you can enter just one of your names in the account name section for payment matching. If you’re not sure what to share, contact us and we can help. 

Stop and check the details carefully. Triple check the account number and the name you entered. If the account number was shared by text, email or on paper, contact the person or business directly using a trusted phone number or contact method to confirm the details before you pay. 

No. A match does not guarantee that a payment is safe. You should still take care, especially if you’re being pressured to pay quickly or something feels unusual.  

Sometimes a check may not be possible because of a temporary issue or because the other person’s bank or provider does not support payment matching. 

Yes. Small differences can affect the result. Use the account name exactly as it appears on the account. For example, a trading name, initials or a variation such as Ltd instead of Limited may lead to a partial match or no match.

For further information, have a look at these external resources from Get Verified.