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NBS_Online Safety WEB BANNER CONFIRMPAYEE
Online Safety

Confirmation of payee

Check your payments before you send them

From 20 July 2026 we're introducing a new service that helps you check that the account name matches the account number before making a payment. 

How it works

 

1.

Enter the account name and number

2.

We run a check

3.

You'll see a result

What the results mean

 

NBS_CoP_Check-Match

Match

The name and number match.
Continue if you trust the payee.

NBS_CoP_Check-Partial-Match

Partial match

The name you've entered is not an not exact match with this account number.

You may have used a shortened name or made a smally typo.

Update the account name to get an exact match or continue with the payment if you know and trust this account holder.

NBS_CoP_Check-No-Match

Not a match

The account name and account number don’t match.

You could send money to the wrong account owner or this payment may not be processed.

  • Before continuing check you have used the correct account owner

Important to know

 

  • This helps reduce mistakes but doesn’t prevent all scams 
  • Always check who you’re paying
  • Use the first and last name or business name for the payee name
  • There may be payee details that can’t be checked

Getting paid? Here’s what to know
To help others pay you quickly and easily, make sure you share:

  • Your first name(s) and last name or business name

  • Your account number

  • Invoice details that match your business name and account number
If the name doesn’t match, the person paying you may be asked to check with you before sending money, or be cautioned against making the payment. This may stop or delay the payment.

Need to know your account name?

Use the copy icon* within internet banking or the mobile banking app to copy and share the correct account name and number.

Got any questions or need help? Please get in touch. We’re here to help.

*Available when confirmation of payee is operational.

FAQs

 

Why am I getting a partial match or no match?

You may get a partial match or no match if the name you entered doesn't exactly match the account name held by the bank. This can happen if you use a nickname, initials, a shortened first name or a business trading name instead of the business name. 
What name should I enter when making a payment?

Use the first name(s) and last name or business name for the payee name.

If the name on your invoice, email or payment instructions are different from your account name, the person paying you may see a partial match or no match and this may delay the payment whilst they check.

If you have a joint account, you only need to include the name of one of the account holders for the account name.
I’m a business owner. What name should I use on my invoices or payment details?

Use your business name. Use the copy icon within internet banking or the mobile banking app to copy and share the correct account name and number. If the name on your invoice, email or payment instructions is different from these details, the person paying you may see a partial match or no match and this may delay payment while they check. 
What should I share if someone is paying me?

Use the copy icon within internet banking or the mobile banking app to share your correct account name and number. If you have a joint account, you can enter just one of your names for payment matching. If you’re not sure what to share, contact us and we can help. 
What should I do if I get a partial match or no match?

Stop and check the details carefully. Triple check the account number and the name you entered. If the account number was shared by text, email or on paper, contact the person or business directly, using a trusted phone number or contact method to confirm the details before you pay. 
Does a match mean the payment is safe?

No. A match does not guarantee that a payment is safe. You should still take care, especially if you’re being pressured to pay quickly or something feels unusual.  
Why can’t some payee details be checked?

Sometimes a check may not be possible because of a temporary issue or because the other person’s bank or provider does not support payment matching. 
Do business name differences like Ltd, Limited or trading names matter?

Yes. Small differences can affect the result. Use the correct account details by selecting the copy icon within internet banking or the mobile banking app and share with the person who is paying you. 

For further information, have a look at these external resources from Get Verified.