We moved to Westport about 20 years ago and opened The Soap Box two years later, so we’ve been going for 18 years now. When we started out, we were blessed with having very limited experience in retail, so not too many preconceived ideas about how things ought to go. We were adaptable.

Our relationship with NBS began when we bought the premises for the store, they helped us finance the purchase after the bigger banks had given us the run around. We were new to town, but after a direct and honest conversation with the team at NBS, we switched and have used NBS for our business and personal banking ever since. It showed just how little our original bank cared when they didn’t bother asking us why we were even leaving them in the first place.

For us, it’s the personal touch that has kept us with NBS for so long, the personal relationships we have developed along the way. They know us. They know our customers.

We always have a good laugh with the team in the branch. They often joke that they love receiving our money when we come in to drop off the banking because it always smells so good – one of the benefits of owning a soap shop!

We’ve always felt like it’s more than just a business relationship with NBS. We feel valued, like a person not a number.

Banking for life is about relationships. We value the relationship with NBS and that keeps us coming back for more. We know they have our best interests in mind.