NBS Mobile Banking app  

The NBS Mobile Banking app is compatible with Apple devices using iOS 15 and above. For Android devices, version 8.0 and above are supported.

To get the NBS Mobile Banking app, download the latest version from the App Store or Google Play.

It's free to download, but your usual data costs and standard NBS Internet Banking transaction and service charges will apply.

1. Enter your User ID.
2. Enter your Password (it should be 6-16 characters long).
3. Select Login.

1. You can reset your password by selecting the Forgot Password
2. Enter your User ID and your email address.
3. Select the Reset Password button and wait for a new temporary password to be sent via SMS. Please note, we must have your mobile number on file to be able to send you the SMS.
4. Enter your User ID and the temporary password from the SMS into the login screen.

 Important: Your temporary password will only work once. As soon as you have access to the app, you’ll need to create a new password.

1. Select Settings from the toolbar at the bottom of your screen.
2. Select Security.
3. Select Change Password.
4. Enter your New Password.
5. Select Change Password.
6. You’ll receive a pop-up to confirm your password has been changed. You’ll now need to reset your security PIN.

1. Select Settings from the toolbar at the bottom of your screen.
2. Select Security.
3. Tap on Security PIN, so the grey toggle turns gold (if the toggle is already gold, proceed to Step 4).
4. You will be prompted to enter your password for security reasons.
5. Enter your new Security PIN.
6. Re-enter your new Security PIN to confirm.
7. You’ll receive confirmation that your Security PIN has been changed.

1. Select the Pay/Transfer icon from the toolbar at the bottom of your phone.
2. Select Pay.
3. If you have multiple accounts, select the Account you wish to make a payment from by scrolling from left to right.
4. To pay a Saved Payee or a Company, tap on Payee/Company (if not, proceed to step 5).
5. To pay someone who is not a Saved Payee, start by entering the Account no.
6. Once the account number is entered, a Save this payee toggle will appear. If you wish to Save this Payee, tap the toggle so it turns from grey to gold.
7. Enter the Payee name.
8. Enter the payment Amount and Payment Date.
9. The payment Frequency will always be set to One Off. To schedule a recurring payment, tap on One Off. A tool bar with options will appear.
10. Enter the statement details under Their Statement (if required) and select Done.
11. Review the Payment Summary before selecting Done.
12. If you need to change any of the payment details before confirming, select the back
13. You’ll see a Payment Submitted screen confirming the payment is in progress.

1. Select the Pay/Transfer icon from the toolbar at the bottom of your phone.
2. Select Transfer.
3. Select the Accounts you want to transfer From and To.
4. Enter the Amount you wish to transfer.
5. Enter Statement Details (if required).
6. Select Transfer.
7. Review the Transfer Summary before selecting Confirm.
8. If you need to change any of the transfer details before confirming, select the x or go back.

1. Select the Pay/Transfer icon from the toolbar at the bottom of your phone.
2. Select Pay.
3. If you have multiple accounts, select the Account you wish to make a payment from by scrolling from left to right.
4. The payment Frequency will always be set to One Off. To schedule a recurring payment, tap on One Off and a tool bar with options will appear.

1. Select the Pay/Transfer icon from the toolbar at the bottom of your phone.
2. Select Upcoming Payments.
3. Select the Upcoming Payment you wish to amend.
4. Tap Edit (top right-hand corner of your screen).
5. Make your amendments and tap Save (top right-hand corner of your screen).

1. Select the Pay/Transfer icon from the toolbar at the bottom of your phone.
2. Select Pay
3. If you have multiple accounts, select the Account you wish to make a payment from by scrolling from left to right.
4. The payment Payment Date will always be set to today. To schedule a future payment, tap on Payment Date and a calendar will appear.
5. Select your preferred payment date and tap on Done.

Note: If you’ve requested a contactless or online shopping block to be placed on your card directly with us and it has been applied, this overrides any action you take within NBS Internet Banking of the NBS Mobile Banking app. For example, if you switch the online shopping function on within the app or Internet Banking, any online transactions will be declined. The same applies for contactless payments.

1. Select the Cards icon from the toolbar at the bottom of your screen.
2. Tap on Manage Cards.
3. Select the card you wish to manage.
4. Tap the gold toggle next to Online Shopping to deactivate
5. Tap the gold toggle next to Contactless to deactivate.
6. Each toggle will turn grey. To reactivate, simply tap the grey toggle until it turns gold.

1. Select the Cards icon from the toolbar at the bottom of your screen.
2. Tap on Manage Cards.
3. Select the card you wish to temporarily block.
4. Tap the grey toggle next to Temporary Block until it turns gold. To unblock, tap the toggle again until it turns grey.

1. Select the Cards icon from the toolbar at the bottom of your screen.
2. Tap on Manage Cards.
3. Select the card you wish to cancel.
4. Select Stop/Cancel Card.
5. Select your reason from the dropdown.
6. Select Stop Card.

When using your NBS Debit Mastercard® online to pay for purchases, to complete the transaction you enter your card details including the three-digit security code.

Our dynamic security code feature acts in the same as the code on your card, but is accessed through the NBS Mobile Banking app. This code changes every 24 hours, so if a scammer gets hold of it, it’s only valid for a limited time and provides greater protection from fraudulent transactions.

 Find out more here about using this feature on our dynamic security code

You should always keep your mobile device safe and it’s recommended to protect your mobile device with a password. If your device is lost or stolen you can block or cancel your NBS Debit Mastercard® through our online banking services or call us immediately on 0800 101 700.