NBS DEBIT MASTERCards
Lost, stolen cards or suspicious card transactions?
If you've misplaced your NBS Debit Mastercard, you can place a temporary block on it via NBS Internet Banking, the NBS Mobile Banking app or by calling us on 0800 101 700.
To place a temporary block in the app, simply log in, tap Cards (located at the bottom of the app), then Manage Cards, tap on the card number and select Temporary Block.
To temporarily block your card in NBS Internet Banking, log in, select Cards at the top of the page, select the edit icon and then Card Settings and use the slider next to Temporarily Block Card. When the card is temporarily blocked the slider turns gold, to unblock your card, use the slider to turn it grey. This means your card can be used again.
If you find your card, would like to unblock it, but don’t have access to Internet or Mobile Banking, please call us on 0800 101 700.
If you don’t locate your card, you can order a replacement on NBS Internet Banking, through the NBS Mobile Banking app or by calling us on 0800 101 700. Visit our NBS Internet Banking or NBS Mobile Banking app pages in the help section for information on how to order a replacement card.
If you find your card after ordering a replacement, you won't be able to reactivate it.
If your card is lost or stolen, you can cancel your card through NBS Internet Banking, the NBS Mobile Banking app or by calling us immediately on 0800 101 700 (during business hours) or 0800 101 627 (after hours). If you’re overseas call +64 3 548 9928 (collect).
If you find your card after it’s been cancelled, please destroy it.
If you see transactions on your card that you don’t recognise or suspect are fraudulent, please take one of the following steps:
- Place a temporary block on your card via NBS Internet Banking or the NBS Mobile Banking app, then call us on 0800 101 700 to discuss the transactions.
or - Call us straightaway on 0800 101 700 (during business hours) or 0800 101 627 (after hours) so we can cancel your card and organise a replacement.