Financial Hardship

Missed a payment, exceeded your overdraft limit – or think you might?

We know it can be hard to talk about your finances, but the earlier you speak to us the better. We’re here to help.

Unexpected (or unforeseen) financial hardship happens when you can’t meet your existing financial obligations for a period of time. It can happen to anyone at any time and for any number of reasons. It can be overwhelming.

What happens next

Once you have sent us your financial hardship application, we’ll send you an email within five days to acknowledge receipt of your application.

If we need more information from you, we’ll ask for this and we’ll make a decision within the prescribed timeframes under the Credit Contacts and Consumer Finance Act 2003.

If your application is declined, we will tell you why and talk to you about other help that may be available to you.

Financialhardship

Missed a payment, exceeded your overdraft limit – or think you might?

Tell us about your situation

When to make a financial hardship application?

Making an application

SUPPORTING INFORMATION

What happens next

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