A new NBS Debit Mastercard is coming your way.
We're all about providing great service to our clients.
To make sure we keep on top of the latest developments in technology, we are moving to a new card provider. This will allow us to bring you improved functionality in the future.
All existing cardholders, along with any new clients, will receive a brand new NBS Debit Mastercard by mid 2024.
This move brings three changes to the way you set up, activate, and use your new card:
1. Set up your PIN via Internet Banking or the NBS Mobile Banking App
2. Activate your card by using an NBS ATM or by making an “in-person” purchase using your PIN
3. Authenticate online transactions with codes received via mobile text message
What do existing cardholders need to do?
- Make sure you are registered for and can access Internet Banking. This will make selecting a PIN for your card a fast and straightforward process.
- Make sure the address and mobile phone number we have for you is correct. This will ensure you receive your card and will allow us to send you the one-time passcode for selected online purchases to your mobile device.
Setting up internet and mobile banking
Managing your NBS accounts and cards wherever you are is easy with NBS Internet Banking and our NBS Mobile Banking App.
Take a look at our FAQs for more information on how to set up Internet Banking and the NBS Mobile Banking App.
Contact us today to get started
We’ll help you set up your internet and mobile banking. Simply visit any NBS branch or call us on 0800 101 700, Monday – Friday, 9.30am – 4.30pm.
NBS Debit Mastercard key features
- use your card in stores, at ATMs, online, internationally, and over the phone
- contactless technology
- card control – temporarily block your card and change your PIN
- get exclusive offers via priceless.com
- Mastercard® Identity Check, an extra layer of security for online transactions
- protection against fraud and unauthorised transactions with Mastercard’s Zero Liability promise
- up to $12,000 daily transaction limit
- $3,000 daily ATM withdrawal limit
- fee free for cash withdrawals at NBS ATMs
- new card design, including braille to make using your card easier for visually impaired clients
Misplaced, lost, stolen or damaged cards
If you misplace your new card, you can temporarily block it via Internet Banking or the NBS Mobile Banking App.
Please contact us immediately if your card is lost, stolen or damaged on 0800 101 700. If you are overseas call 64 3 548 9928 (collect).
How to apply for an NBS Debit Mastercard if you don’t already have one?
If you’re already an NBS client, please call us on 0800 101 700 and we can arrange to assign a card to any of your existing transactional accounts.
If you're not a client of NBS but would like to set up a transactional account with an NBS Debit Mastercard, call us to arrange a time to come in and see us.
Safety tips
- Keep your NBS Debit Mastercard in a safe place.
- Choose a safe PIN, do not share your PIN.
- Use different PINs for different cards.
- Never let anyone else use your card.
- If you lose your NBS Debit Mastercard temporarily block your card via Internet Banking or the NBS Mobile Banking App and contact us immediately.
- Check your bank transactions regularly to make sure they match the transactions you have made.
- Destroy any old documents or receipts that display your card number.
- Remember NBS will never ask you by email for your secure banking information.
- Never email your NBS Debit Mastercard details or share them with someone you don't know over the phone.
Rates and Fees
| NBS Debit Mastercard Fees | |
|---|---|
| Annual Card Fee | $10.00 |
| Replacement Card Fee | $10.00 |
|
Fees are subject to change.
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|
| New Zealand Transaction Fees | |
|---|---|
| NBS ATM Transaction or Enquiry | FREE |
| Other Bank ATM Transaction or Enquiry | $1.50 |
| EFTPOS Transaction (including contactless, online and MOTO) | $0.50 |
|
Fees are subject to change.
|
|
| International Transaction Fees | |
|---|---|
| Offshore Service Margin (of the $NZ value of the transaction) | 2.25% |
| EFTPOS Transaction (including contactless, online and MOTO) | $0.50 |
| ATM Transaction | $6.00 |
| ATM Enquiry | $1.50 |
|
Please note: International ATMs may apply a surcharge; this should be drawn to your attention before you proceed with your transaction. This surcharge will be added to your withdrawal, converted to NZ dollars (if required) and debited against your account. Fees and charges are subject to change.
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Conditions of use
Conditions of Use for NBS Debit Mastercard apply. The Conditions of Use are in addition to, and should be read in conjunction with the NBS General Terms and Conditions.
Questions?
Have a look at our frequently asked questions page for more information on setting up and using your card. Alternatively, you can get in touch or call us on 0800 101 700 and one of our team will be happy to help.