ways to bank

Online Banking

NBS client - Josh

NBS Online Banking allows you to securely manage your accounts and your money online, when and where it suits.  Pay your bills, check your account balances, transfer money and much more.

 

General FAQs

Phone 0800 101 700 or call into your local NBS branch.

 

Find your local branch here.

  1. Once on our website, click on the "Internet Banking Login" button on the top of the page to go to the login/sign-in page.
  2. Enter your customer number in the "User" space
  3. Enter your password
  4. Click "Sign In"
  5. Follow on-screen prompts to answer your personal Keep Safe question.

All you need is an NBS account and access to a computer with a current version of a supported web browser; like Google Chrome.

Yes, to log in you need to enter your user number and password.

Our online banking will work on most web browsers. We recommend you always use the current version of browsers to ensure our web pages display quickly, and that you have the latest security updates.

Operating system recommended browser

Windows: Google Chrome or Mozilla Firefox(latest versions) 

Mac: Apple Safari or Mozilla Firefox (latest versions)

If you use older browsers, or browsers that are not on our supported list, you may notice that some of the functions and features don’t work for you.

You just need an up to date browser. Microsoft Internet Browsers or Mozilla Firefox 3+ (or higher) are compatible for PC users. Macintosh users can use Safari or Mozilla Firefox 3+ (or higher).

Yes, from anywhere in the world once you are a registered user.

Yes, we can link your business accounts to your personal accounts so that you can view together. However, there may be situations where you need a separate user number and password for your business accounts.

Please talk to your Personal Banker to determine the best way to set-up your business accounts.

Simply phone 0800 101 700.

A local team member will ask you some security questions and then provide you with a temporary password and reset your keep safe questions to give you access to your accounts.

Yes. Contact your local branch.

The statement information available in NBS Online Banking is not enough for tax purposes.

NBS provides a secure system for you to conduct banking transactions via the internet. However, you also need to take responsibility for protecting your own personal information and your accounts once you are registered for and using our online banking system. 

When you apply for NBS online banking, you agree to several conditions. Before you sign up, please read the NBS Electronic Banking Terms and Conditions.

Bill Payment FAQs

Yes. You can make one-off payments (Bill Pay Anyone) or make regular bill payments and automatic payments.

Prior to making a payment, you will need to set up a person or company as a bill payment payee and this can be done via online banking or at your local NBS branch.

You can make automatic payments to any payee (organisation or person) currently loaded against your NBS account. For example, you may want to set up rent payments or, rates and insurance payments (payments can be made to any bank account in New Zealand). All you need to do this is the payee's account number and name.

New payees must be set up in advance. This can be done by selecting "Load New Bill Payee" and then following the steps (or at your local NBS branch). You can set up a public payee (such as telephone companies, district/city councils and power companies), when you do, ensure you have a recent invoice from the payee handy. A search feature is included on the set-up screen to help you select the public payee(s) you wish to load. You can also set up personal payees for all your other expenses. All you need is the account number and name of the person/company you wish to pay. 

Once the payee has been set up, you can choose which account you wish to make the payment from, the amount you wish to pay and when you want to pay.

The Bank field requires two digits and the branch field requires four.

On some deposit slips, the bank and branch number is combined to form a six-digit number. The account field requires seven digits, and the suffix requires two. E.g. 12-1234-1234567-12

These fields allow you to enter information you want to appear on your statement and/or the payee's statement, as a reference for the transaction. 

These fields are ‘free format’ so, you can enter any information you like (subject to character space). However, some companies may ask you to enter specific information in these fields for their statement (e.g. an invoice number, customer number etc.).

For automatic payments follow the instructions on the automatic payment form provided by the payee.

Public bill payments allow you to select from a directory of companies. For example: telephone accounts, rate accounts, power accounts, etc.


Personal bill payments allow you to set up payments to people you want to pay regularly. For example: doctors, cleaners, personal accounts held at another bank, etc.

Dual Authorisation FAQs

Our dual authorisation features enable entities where two signatories are mandatory to utilise our online banking facility. This helps eliminate the need for primary users to chase signatures as second signatories can authorise remotely.

Your account manager will set all bill payees to one client number. This unique number will be used for the primary user. Additional unique client numbers will be set up for authorising signatories. This is to ensure no cross-references are made with your personal banking.

 

No, with most browsers you can simply use the "Trusted Sites" option under the security settings tab. Trusting allows you to specify on or more specific web sites rather than turning on cookies for all sites.

This will only allow NBS Online Banking to send you a cookie, whilst preventing other sites from doing so.

NBS Online Banking offers a fast and convenient way of making multiple payments via internet banking know as Bulk Payments. 

Yes. The cookies use a unique identifier to ensure that only you are accessing your account details once you have signed in.

Because your financials are critical to the success of your business, and because managing them can often end up on the bottom of the list, we’ve tried to make it as simple and intuitive as possible.

By integrating your accounting software with your online banking, you can see your financial position easily, reduce double-handling of bills and free up capacity so your accountant can start to proactively add value to your business.

This feature allows you to reduce double handling by entering bills once, make reconciling easier by matching inwards payments to your invoices and create bulk payments using your accounting software and upload ready to authorise. 

 

NBS Online Banking is subject to NBS Electronic Banking Terms and Conditions. They are in addition to and to be read in conjunction with NBS General Terms and Conditions.

We take the security of your personal banking as seriously as the security of our own business.

That’s why NBS Online is secured by Thawte. All NBS Online Banking sessions require a user number, password and answer to one of your "Keep Safe" questions. It is important to safeguard this information to prevent unauthorised use and access by other people.

We strongly recommend that you safeguard your online personal and account information with an up to date security system software and operating system updates to ensure that your online transactions are protected.

NBS online banking has an automatic log out function if you don't transact for ten minutes. So, if you forget to log out, someone is less likely to be able to access your information.

Keep Safe is a question and answer based tool that provides an extra level of security above that provided by your Online Banking password.

When you sign in for the first time
When you first sign in, you will be asked to create three Keep Safe questions and answers. You can either choose from a series of pre-set questions and provide your own answers or make up questions of your own. 

Your answer must contain at least five letters and/or numbers. It is a good idea to choose questions that you can easily remember the answer to.

When you visit Online Banking
Each time you sign into NBS Online Banking you will be asked to provide the answer to one of your Keep Safe questions.

How to complete a Keep Safe answer
Your Keep Safe answer is shown as a series of empty boxes, two of which will be highlighted. You need to fill in the two highlighted boxes with the correct characters.

For example, if your Keep Safe question is ‘Favourite sports team’ and the answer is ‘MAKOS’, in the example below the characters you need to fill in are the ‘A’ and then ‘O’.

Rather than typing the characters in from your keyboard, you need to use your mouse to click on the character you want to insert in the highlighted boxes, using the letters or numbers on the screen.

Once you have entered both characters, click ‘OK’.

Need help?
If you’re having problems answering your Keep Safe questions, please call us on 0800 101 700, or email us at info@nbs.co.nz.   

Passwords must be a minimum of eight characters in length and include at least one UPPERCASE letter and one number. The password is case sensitive, which means that "A" is different from "a". You cannot have repeated numbers or letters (eg. "11" or "ss").

Error messages will appear on the screen if something is not correct. If you require personal assistance please phone 0800 101 700 or call into your local NBS branch.

Cookies are short pieces of data, sent to your machine by the NBS' web server. They are used to help us identify you while you use the NBS Online Banking service.

When you log the site sends your browser a memory-based cookie. This cookie only exists in your computer’s memory as is not written to hard disk (the only exception is if you have specifically told your machine to write memory-based cookies to the hard drive). When you close your browser, the cookie in memory is destroyed. By using a cookie, you only have to log in at the start of your session.

The data in the cookie is then used to validate you for every web page you request. This ensures that only you can look at your data. We do not use cookies for any other reason than to ensure once you have logged in, you are the only user who can view your data.