The internet makes it easy to manage your money from just about anywhere. Unfortunately, it’s also a prime hunting ground for fraudsters. Working together, we can help minimise the potential risks to keep your accounts and money safe and sound.
At NBS, we’ll never ask for your passwords, PINs, security codes or card details over the phone, in an email or in a text message. We’ll also never email or text you with a link to our internet banking log in page. If we do instruct you to log into NBS Internet Banking, we’ll always ask you to do this through our website, by typing nbs.co.nz directly into your browser address bar.
Never share your secure banking information with anyone.
Daily limits for NBS Internet Banking and the NBS Mobile Banking App have changed. Read more below about why we apply limits and what it means for you.
We take your security seriously.
Below are some of the ways we are helping to
keep your accounts and money secure.
A daily limit is the maximum amount you can transact through NBS Internet Banking or the NBS Mobile Banking App in a 24-hour period.
These limits are in place as a precautionary measure, should the security of your account be compromised.
Daily transaction limits are also in place for NBS Debit Mastercard holders. You can read more about the daily transaction and ATM withdrawal limits on our NBS Debit Mastercard frequently asked questions page.
We’ve answered some of your questions about daily limits for NBS Internet Banking and the NBS Mobile Banking App below.
Two factor authentication on NBS Debit Mastercard online transactions.
Cardholders may be asked to enter a second form of identification to finalise certain online purchases safely.
NBS Debit Mastercard holders receive a One Time Passcode (OTP) via text message and must enter this code when prompted to complete the transaction.
We have a dedicated team who monitor banking activity and look for suspicious or potentially fraudulent activity.
If we suspect fraudulent activity on your account, you’ll be contacted by your local branch team.
If you’re sensible about your browsing and keep up to
date with current scams and the potential risks,
banking and buying online can be just as
safe as walking into a branch or store.
Below are some tips, guidelines and things to look
out for to help keep you safe online.
Viruses and worms are malicious pieces of software that can attach to your computer and cause all sorts of problems. They can get in through email attachments, you could inadvertently download them from a website or even through software you install.
Good anti-virus software will help protect your computer against this threat. Even if you already have anti-virus software installed, you need to regularly update it to stay safe. There are several reputable anti-virus software products in the market. We recommend doing your own research and talking to an expert to help you choose the best solution for you.
Spyware is another type of file that can find its way onto your computer and tell other people what you are doing online. In its worst form, spyware can be used to access personal information such as bank account details. Like anti-virus software, you should always use up-to-date anti-spyware software to help keep your information safe.
A personal firewall is your first line of defence between your computer and the outside world. Modern versions of popular desktop operating systems typically have personal firewall settings. Check that they are turned on if you do not have another firewall product.
One of the most important ways to keep your computer safe is to make sure it has all the latest security software updates. These updates are usually free and they are released regularly to fix holes in the computer's operating system.
Internet browsers (e.g. Internet Explorer, Mozilla Firefox, Safari and Google Chrome) release security patches, these are important patches you need to apply. You should also update any other applications installed such as Adobe Reader or browser components like Java or Adobe flash, to make sure you have the latest security patches.
Be extremely wary of using other computers or publicly accessible Wi-Fi networks to access online banking. It is impossible to know if they have up to date protection and it is also easy for other people to watch what you are doing.
We work hard to keep your banking safe - but here are a few things you can do.
NBS Debit Mastercard
All NBS Internet Banking and NBS Mobile Banking App payments and transactions (including internal transfers) across all your NBS accounts count towards reaching the daily limit. The exceptions are direct debits and debit card transactions. These do not count towards the total.
If your daily limit has been exceeded, you will receive an on-screen message and your payment won’t be processed.
Reducing your daily limit can help protect you if you fall victim to fraud and scams. By setting a lower daily limit, you can make it more difficult for someone to steal a large amount of money from your account if they gain access via NBS Internet Banking or the NBS Mobile Banking App.
Contact your personal banker or call us on 0800 101 700 during opening hours if you wish to lower your daily payment limit.
Place a temporary block on your NBS Debit Mastercard using the NBS Mobile Banking App straight away and call us as soon as possible on 0800 101 700 or visit your local NBS branch to discuss your situation.
We take security seriously and our experienced team will be able to offer professional and practical advice.