Keep Safe is a question and answer based tool that provides an extra level of security above that provided by your Lifestyle Net password.
When you sign in for the first time
When you first sign in to Lifestyle Net, you will be asked to create three Keep Safe questions and answers. You can either choose from a series of preset questions and provide your own answers, or you can make up questions of your own.
- Your answer must contain at least five letters and/or numbers
It is a good idea to choose questions that you can easily remember the answer to
When you visit Lifestyle Net
Each time you sign in to Lifestyle Net you will be asked to provide the answer to one of your Keep Safe questions.
How to complete a Keep Safe answer
Your Keep Safe answer is shown as a series of empty boxes, two of which will be highlighted.
You simply need to fill in the two highlighted boxes with the correct characters.
For example, if your Keep Safe question is ‘Favourite sports team’ and the answer is ‘MAKOS’, in the example below the characters you need to fill in are the ‘A’ and then ‘O’.
Rather than typing the characters in from your keyboard, you need to use your mouse to click on the character you want to insert in the highlighted boxes, using the letters or numbers on the screen.
Once you have entered both characters, click ‘OK’.
If you’re having problems answering your Keep Safe questions, please call us on 0800 101 700, or email us at email@example.com.