At NBS, our main concern is the health and welfare of our people, clients and communities.
UPDATE as at 9th April
Contactless limits on NBS Debit cards to increase
As part of the banking industry’s response to COVID-19, contactless (like PayPass) limits have temporarily increased on all NBS Debit MasterCard cards from $80 to $200.
This means you won’t have to enter your PIN number on a PIN pad unless you spend over $200.
This change is being introduced progressively so please follow the PIN pad prompts. You may experience some inconsistencies as the change is rolled out across all terminals.
Take care and stay safe over the Easter holiday weekend. Our team will be taking a break and be back on deck Tuesday, 14th April.
UPDATE as at 6th April
NBS branches will be open between 10am - 1pm on Thursdays as we try and support clients who can't do their banking any other way.
In branch services are limited to:
• Cash withdrawals for clients without access to an NBS debit card and ATM’s
• Cash deposits
• Card PIN and activation services
• Banking for businesses that are still operating and qualify as ‘essential’
To help protect our clients and our frontline team we will be operating a strict ‘one-in, one-out’ policy in our branches. All clients will need to keep a safe physical distance whilst visiting.
We apologise for any inconvenience, but it’s important we look after the well-being of our clients and staff.
Remember we have staff working from home, ready to help. A list of their direct dial phone numbers and email addresses are available on our website – www.nbs.co.nz. Or call 0800 101 700.
Need to pay someone?
If you have someone shopping for essentials on your behalf, transfer money to them via NBS Internet Banking or via NBS Mobile App.
Never give out your PIN, card or password.
Watch out for Scams
Look out for scams and phishing attempts that seek to attract attention by referring to COVID-19. With a range of financial and other Covid-19 support options now available for impacted clients and businesses, fraudsters may target people seeking to capitalise on the heightened anxieties of the public during the current crisis.
Remember - We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links, please forward it to firstname.lastname@example.org
UPDATE as at 25th March
Message from the CEO
Given the impending change to COVID-19 Alert Level 4 starting midnight tonight, I want to let you know that our top priority is the health and welfare of our staff, clients, and communities.
As banking is an ‘essential’ service, I also wish to communicate how NBS will support you over this period.
NBS Branch open times and services provided
We are offering access to branches during the Alert Level 4 period, however services will be limited.
Our branches are open today (25th March), however we strongly urge all clients to curtail visits, unless absolutely necessary.
Branches will be closed from Thursday, 26th March, but will open once a week as follows:
Thursdays (starting 2nd April)
from 10am – 2pm
Branches will be closed all other days until further notice.
Services provided at our branch locations will be as follows:
- Cash withdrawals for customers without access to a NBS Debit Card
- NBS Debit Card PIN and activation services
- Banking for businesses that are still operating and qualify as ‘essential’
Visitors to our branches will need to adhere to strict Ministry of Health guidelines in regards to physical distancing to keep everyone safe.
Other ways to do your banking
Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. If you need help to set this up, please call 0800-101-700 or email email@example.com.
Financial Support Options
We are ready to support our personal and business banking clients if they are experiencing financial stress during this time. We’ll work with you to determine the best solution to assist you during this time.
Depending on your individual circumstances, we can provide loan repayment holidays, temporary overdraft facilities and loan restructures. All top-up, overdraft establishment and restructuring fees will be waived.
Business clients should investigate the business support package recently announced by the New Zealand Government. The package includes a wage subsidy scheme, leave and self-isolation support, and business cash flow and tax measures. Applications can be made on the website for the Ministry of Social Development.
Talk to us
Call 0800-101-700 or call your local branch, Personal Banker or Branch Manager. A list of all direct dial phone numbers and email addresses for our front-line staff are available on our website. These staff are working from home and available to respond to your needs. You can also email firstname.lastname@example.org, or direct message us through internet banking.
Get in touch and stay in touch. Together, we’ll work through this challenging time.
Staff are working from home and available to respond to your needs. Click your branch for their direct contact details:
Tony Cadigan - NBS CEO
As at 20th March
Message from the CEO
Our branches are all currently open, and creating a safe and hygienic environment is our top priority at NBS.
However, we do encourage you to reduce visits if possible, as official public health advice is to limit social interaction where practicable.
The following services are available to you, so you can still complete your banking needs:
- 0800 101 700
- The NBS internet banking or mobile app. services
As mentioned above, all staff are following the recommended public health procedures.
If needed, we have the ability for our support staff to work remotely, to ensure customer service continuity.
Staff have been encouraged to minimise client meetings and use other means to maintain contact and service standards.
At NBS, we want to support your financial well-being so if you are experiencing financial stress, a review of your current arrangements may be possible with the goal being to assist you during this difficult time. Please contact your local Branch Manager or Personal Banker to discuss options.
This week, we made the decision to pass on the full OCR decrease to our variable home loan rate clients, which will also flow through to business banking clients with variable rate lending.
We ask you not to enter an NBS Branch:
- If you are feeling unwell
- Have been in any country outside New Zealand in the past 14 days
- Have been in direct contact with someone who has been in a country outside New Zealand in the past 14 days
- Have been in contact with someone who may have Covid-19
If you have any questions or need further information, please call 0800 101 700 or email email@example.com.