At NBS, our main concern is the health and welfare of our people, clients and communities.

 

UPDATE as at 10th June

Alert Level 1

With the announcement of Alert Level 1, we remain focused on the continued health and welfare of our people, clients and communities. We're committed to supporting you through the ongoing impacts of COVID-19.

All NBS branches are open under normal hours. Personal Bankers are back in branch and available to respond to your needs.

We’re also in the process of registering all branches for NZ COVID Tracer QR Codes, which will make it easy for our clients who are using the NZ COVID tracer app to keep a digital record of the places they visit.

We want to keep you and others safe …
If you are feeling unwell, please don’t visit our branches.

Remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. You can manage your accounts securely with these options, including making payments, paying bills and transferring funds.

If you need help to set this up, please call 0800 101 700 or email info@nbs.co.nz

 

UPDATE as at 13th May

Alert Level 2

From Thursday 14th May NBS branches will be open Monday to Friday 9am – 4.30pm. This includes our Ashburton Branch at Somerset House.

Murchison Branch will be open Monday to Friday 10am – 2pm (regular trading hours).

All clients will need to keep a safe physical distance whilst visiting.

We want to keep you and others safe …
If you are unwell and have any of these symptoms:

  • fever
  • cough
  • shortness of breath
  • sneezing or a runny nose

please don’t visit our branches.

Other ways to do your banking

Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. You can manage your accounts securely with these options, including making payments, paying bills and transferring funds.

If you need help to set this up, please call 0800 101 700 or email info@nbs.co.nz. 

Talk to us

We’re working hard to be accessible to you. If you need to get in touch, there are several options. Firstly, you can call 0800 101 700. Personal Bankers are working from home and available to respond to your needs. A list of their direct dial phone numbers and email addresses are available on our website. You can also email info@nbs.co.nz, or direct message us through internet banking. 

Please contact us if we can support you in any other way.

 

UPDATE as at 23rd April

NBS Branch open times and services provided (with the change to Alert Level 3)

We will be offering additional access to branches, as we try and support clients who can't do their banking any other way.
Our branches are open at the new times below. However we strongly urge you not to visit, unless absolutely necessary.   

Branches will be open:

Tuesday and Thursday (starting 28th April) from 10am – 1pm

Branches will be closed all other days until further notice. Please note due to restrictions to premises, Ashburton branch is closed until further notice. 

In branch services are limited to:

  • Cash withdrawals for clients without access to a NBS Debit Card and ATM's
  • Cash deposits 
  • NBS Debit Card PIN and activation services
  • Banking for business clients that are operational

To help protect our clients and our frontline team we will be operating a strict 'one-in, one-out' policy in our branches. All clients will need to keep a safe physical distance whilst visiting.

Other ways to do your banking

Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. You can manage your accounts securely with these options, including making payments, paying bills and transferring funds.

If you need help to set this up, please call 0800-101-700 or email info@nbs.co.nz. 


Financial Support Options

We are ready to support our personal and business banking clients if they are experiencing financial stress. We’ll work with you to determine the best solution to assist you during this time. 

Depending on your individual circumstances, we can provide loan repayment deferrals, temporary overdraft facilities and loan restructures. All top-up, overdraft establishment and restructuring fees will be waived.  

If you are a business client, you should investigate the business support package recently announced by the New Zealand Government. The package includes a wage subsidy scheme, leave and self-isolation support, and business cash flow and tax measures. Applications can be made on the website for the Ministry of Social Development


Talk to us

We’re working hard to be accessible to you. If you need to get in touch, there are several options. Firstly, you can call 0800-101-700. Our frontline staff are working from home and available to respond to your needs. A list of their direct dial phone numbers and email addresses are available on our website. You can also email info@nbs.co.nz, or direct message us through internet banking. 


Please contact us if we can support you in any other way.

UPDATE as at 9th April

Contactless limits on NBS Debit cards to increase

As part of the banking industry’s response to COVID-19, contactless (like PayPass) limits have temporarily increased on all NBS Debit MasterCard cards from $80 to $200.

This means you won’t have to enter your PIN number on a PIN pad unless you spend over $200.

This change is being introduced progressively so please follow the PIN pad prompts.  You may experience some inconsistencies as the change is rolled out across all terminals.    

Take care and stay safe over the Easter holiday weekend.  Our team will be taking a break and be back on deck Tuesday, 14th April.

 

UPDATE as at 6th April

NBS branches will be open between 10am - 1pm on Thursdays as we try and support clients who can't do their banking any other way.

In branch services are limited to:
• Cash withdrawals for clients without access to an NBS debit card and ATM’s
• Cash deposits
• Card PIN and activation services
• Banking for businesses that are still operating and qualify as ‘essential’

To help protect our clients and our frontline team we will be operating a strict ‘one-in, one-out’ policy in our branches. All clients will need to keep a safe physical distance whilst visiting.

We apologise for any inconvenience, but it’s important we look after the well-being of our clients and staff. 

Remember we have staff working from home, ready to help. A list of their direct dial phone numbers and email addresses are available on our website – www.nbs.co.nz. Or call 0800 101 700.

Need to pay someone?

If you have someone shopping for essentials on your behalf, transfer money to them via NBS Internet Banking or via NBS Mobile App.

Never give out your PIN, card or password.

Watch out for Scams

Look out for scams and phishing attempts that seek to attract attention by referring to COVID-19. With a range of financial and other Covid-19 support options now available for impacted clients and businesses, fraudsters may target people seeking to capitalise on the heightened anxieties of the public during the current crisis.

Remember - We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links, please forward it to info@nbs.co.nz

 

UPDATE as at 25th March

Message from the CEO

Given the impending change to COVID-19 Alert Level 4 starting midnight tonight, I want to let you know that our top priority is the health and welfare of our staff, clients, and communities.

As banking is an ‘essential’ service, I also wish to communicate how NBS will support you over this period. 

NBS Branch open times and services provided 
We are offering access to branches during the Alert Level 4 period, however services will be limited.  
Our branches are open today (25th March), however we strongly urge all clients to curtail visits, unless absolutely necessary.   

Branches will be closed from Thursday, 26th March, but will open once a week as follows:

Thursdays (starting 2nd April)
from 10am – 2pm

Branches will be closed all other days until further notice.

Services provided at our branch locations will be as follows:

  • Cash withdrawals for customers without access to a NBS Debit Card 
  • NBS Debit Card PIN and activation services
  • Banking for businesses that are still operating and qualify as ‘essential’

Visitors to our branches will need to adhere to strict Ministry of Health guidelines in regards to physical distancing to keep everyone safe. 

Other ways to do your banking
Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. If you need help to set this up, please call 0800-101-700 or email info@nbs.co.nz. 

Financial Support Options
We are ready to support our personal and business banking clients if they are experiencing financial stress during this time. We’ll work with you to determine the best solution to assist you during this time.  

Depending on your individual circumstances, we can provide loan repayment holidays, temporary overdraft facilities and loan restructures. All top-up, overdraft establishment and restructuring fees will be waived.  

Business clients should investigate the business support package recently announced by the New Zealand Government. The package includes a wage subsidy scheme, leave and self-isolation support, and business cash flow and tax measures. Applications can be made on the website for the Ministry of Social Development

Talk to us
Call 0800-101-700 or call your local branch, Personal Banker or Branch Manager. A list of all direct dial phone numbers and email addresses for our front-line staff are available on our website.  These staff are working from home and available to respond to your needs.  You can also email info@nbs.co.nz, or direct message us through internet banking. 

Get in touch and stay in touch. Together, we’ll work through this challenging time.

Staff are working from home and available to respond to your needs. Click your branch for their direct contact details:

NelsonRichmond. MotuekaMurchisonWestportGreymouthTakakaAshburton.

Tony Cadigan - NBS CEO


As at 20th March

Message from the CEO

NBS Branches

Our branches are all currently open, and creating a safe and hygienic environment is our top priority at NBS.

However, we do encourage you to reduce visits if possible, as official public health advice is to limit social interaction where practicable.

The following services are available to you, so you can still complete your banking needs:

  • 0800 101 700 
  • info@nbs.co.nz
  • The NBS internet banking or mobile app. services

 
NBS Staff

As mentioned above, all staff are following the recommended public health procedures.

If needed, we have the ability for our support staff to work remotely, to ensure customer service continuity.

Staff have been encouraged to minimise client meetings and use other means to maintain contact and service standards.

 
NBS Clients

At NBS, we want to support your financial well-being so if you are experiencing financial stress, a review of your current arrangements may be possible with the goal being to assist you during this difficult time. Please contact your local Branch Manager or Personal Banker to discuss options. 

This week, we made the decision to pass on the full OCR decrease to our variable home loan rate clients, which will also flow through to business banking clients with variable rate lending.  

 
Visitors

We ask you not to enter an NBS Branch:

  • If you are feeling unwell 
  • Have been in any country outside New Zealand in the past 14 days 
  • Have been in direct contact with someone who has been in a country outside New Zealand in the past 14 days
  • Have been in contact with someone who may have Covid-19 

 
Contact us

If you have any questions or need further information, please call 0800 101 700 or email info@nbs.co.nz.