What shoud you do if something goes wrong?

NBS aims to provide you with the highest quality of service at all times. If you have a problem, concern, or complaint about any part of its’ service, please let us know as soon as you can so that we can sort it out quickly. We have an Internal Complaints Process to resolve any issues.

You should first contact your Personal Banker or local Branch Manager. If you are still not satisfied with the outcome you can contact the Assistant General Manager or General Manager to have the matter looked into. Finally the matter can be referred to the Board of NBS for resolution.

NBS is a member of the Banking Ombudsman Dispute Resolution Scheme, which is an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. This service will cost you nothing, and will help us resolve any disagreements.

You can contact the Banking Ombudsman at:

Freepost 218002 

PO Box 10573 

The Terrace 

Wellington 6143

Telephone number: 0800 805 950

Email address: help@bankomb.org.nz

www.bankomb.org.nz

You can also report information about NBS or any of our advisers to the Financial Markets Authority. Their contact details are below.

How is NBS regulated by the Government?

We are licensed and regulated by the Financial Markets Authority (FMA) for the financial adviser services we provide. You can check our status as a QFE at any time at www.fspr.govt.nz. You can also obtain information about financial advisers, or report information about us or our advisers, to the Financial Markets Authority at:

PO Box 1179 Wellington 6140

Telephone: (04) 472 9830

Fax: (04) 472 8076

Email: fma@govt.nz

www.fma.govt.nz