What should you do if something goes wrong?
NBS aims to provide you with the highest quality of service at all times. If you have a problem, concern, or complaint about any part of its’ service, please let us know as soon as you can so that we can sort it out quickly. We have an Internal Complaints Process to resolve any issues.
You should first contact your Personal Banker or local Branch Manager. If you are still not satisfied with the outcome you can contact the Secretary of NBS at:
Nelson Building Society
111 Trafalgar Street
PO Box 62
Telephone number: 03 548 2164
If NBS cannot find away to resolve the issue, you can also contact the Banking Ombudsman, who may be able to help.
You can contact the Banking Ombudsman at:
PO Box 10573
Telephone number: 0800 805 950
You can also report information about NBS or any of our advisers to the Financial Markets Authority. Their contact details are below.
How is NBS regulated by the Government?
We are licensed and regulated by the Financial Markets Authority (FMA) for the financial adviser services we provide. You can check our status as a QFE at any time at www.fspr.govt.nz. You can also obtain information about financial advisers, or report information about us or our advisers, to the Financial Markets Authority at:
PO Box 1179 Wellington 6140
Telephone: (04) 472 9830
Fax: (04) 472 8076